Privacy Policy

This Privacy Notice outlines how Techsole Innovations Pvt Ltd ("we," "us," or "our") collects, utilizes, and safeguards your personal data when you interact with our website or services (collectively, the "Platform").

The Information We Collect

We gather information directly from you, often through forms you complete or when you access, download, or obtain products or Services. This data typically includes:

• Name and contact details (email ID)
• Content you post on our social media platforms (if applicable)
• Information provided by you on the website, like responses to online questionnaires or feedback forms
• Details provided when subscribing to SMS/email/Whatsapp services (if applicable)
• Information provided while creating your account, including login credentials and your preferences for the Services (if applicable)

We also collect certain information indirectly from your use of the Services, such as observing your actions on the website or facilitating your account access.

Additionally, we may obtain Personal Data from alternative sources, such as publicly available records, internet sources, vendors, data suppliers, and service providers. This data is commercially accessible and often falls under the following categories:

• Business contact details (names, contact information, job titles)
• Public profiles on social media platforms (like LinkedIn)

The way we use Your Information?

We utilize your Personal Data for various purposes, but only when it's essential to fulfill our responsibilities, enforce our contractual privileges, or when we possess a valid business interest in processing such data. Additionally, we may use your information if required by relevant laws or regulations or when you've granted your consent (where stipulated by applicable law).

Here are some specific instances where we process your Personal Data:

• Managing Our Website and Delivering Services: We process Personal Data to fulfill our contractual responsibilities or legitimate interests in overseeing and advancing our business, running and administering the Platform, enhancing the Services, and offering the content you request.
• User Registration (if applicable): Your Personal Data is processed when you sign up for a Techsole Innovations account. This processing covers account registration, administration, provision of technical and customer assistance, identity verification, and distribution of vital account and Service details.
• Assistance Requests: When you request that we reach out to you (such as for inquiries about products and services) or when you contact us through available website channels, we process your Personal Data to the extent required by our valid interest in addressing your queries, interacting with you, or in accordance with contractual responsibilities.
• Compliance; Security and Functionality of Website and Services: We process your Personal Data to safeguard adherence to pertinent terms and website usage guidelines. Moreover, Personal Data is employed to monitor the utilisation of the Website and Services. This is carried out to fulfill our contractual duties or legitimate interests in offering a secure and functional user experience.
• Improving the Platform and Services; Developing Offerings: We engage in the processing of your Personal Data to evaluate patterns, utilization patterns, and engagements with the Platform and Services. This is carried out to the extent required by our genuine interest in enhancing the Platform and Services, devising novel offerings, and delivering customised content to individuals.
• Marketing Communications; Advertisement (with your consent): We will only process your Personal Data to convey specific marketing details and other forms of communication with your prior consent.

Disclosure of Your Information

We may share Personal Data under specific circumstances, but only with entities bound by strict confidentiality agreements:

• Engagement with Contracted Service Providers: To effectively deliver the Services, carry out business operations, and within the scope of lawful permissions or requirements, we might share Personal Data with contracted service providers. These providers encompass entities involved in hosting, system administration, payment processing, analytics (anonymised data only), and customer support.
• Legal Obligations: There might be instances where we are compelled to process Personal Data due to legal and compliance imperatives under applicable law. Such processing may become necessary to address appeals from courts, law enforcement agencies, regulatory bodies, and other public and governmental authorities; uphold our terms of service or other stipulated terms and conditions; or safeguard our rights, privacy, well-being, property, or the corresponding interests of others.

Data Retention

We retain personal data for as long as necessary to fulfill the purposes outlined in this Privacy Notice and comply with legal and regulatory requirements. We employ industry-standard practices for data anonymization and secure deletion when data retention periods expire.

Location of Processing

Techsole Innovations Pvt Ltd operates exclusively in India. We strive to store and process Personal Data within India whenever possible. However, certain service providers may process Personal Data outside your jurisdiction, potentially in countries lacking an adequacy decision by the relevant regulatory bodies.